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Support

If you have questions, found a bug, or want to share feedback, our support team is available by email.

How to contact support

  • Email: support@1986games.com (or tap the button below to start an email).
  • Many of our games also let you contact support from inside the game, in Settings or the Inbox.
  • Please include: the game's name, your player ID or Support ID (shown in the game's settings), your device model and operating system version, and what happened (steps to reproduce, and screenshots if possible).

Response time

Support emails are typically answered within 1–3 business days.

Delete your account and data

You can ask us to delete your game account and the personal data linked to it in either of these ways.

In the game. Where a game has this option, open Settings and choose Delete account (the exact name may differ between games). After you confirm, there is a waiting period, usually 7 days, during which you can cancel in the game's Settings. If your account is linked to Google Play Games, Game Center or another platform account, you may be asked to sign in again to confirm. After that, your online account, cloud save, linked sign-in and the other data our game servers hold about you are deleted or anonymised. Progress stored only on your device may stay there until you delete the game.

By email. Send an email to support@1986games.com with the subject "Delete my account" and include:

  • the name of the game;
  • your player ID or Support ID, shown in the game's settings;
  • the platform (iOS, Android or other).

We confirm when your request is done, within one month at the latest.

Please note:

  • Deletion cannot be undone. Progress, purchased items and virtual currency cannot be restored afterwards.
  • Deleting the game from your device does not delete your account.
  • We may keep some data where the law requires or allows it, for example purchase records needed for accounting, no longer linked to your player profile. Purchases are refunded only through the app store, under its rules.
  • App store reviews can be edited or removed only by their author, in the store.

Details are in section 10 of our Privacy Policy.

Privacy and legal

For privacy questions and data protection requests: info@1986games.com. For legal matters, see our Terms and Conditions.